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For nearly 8 years Doug has provided technical support for Eldis Communities – an extensively bespoke instance of the Webcrossing Neighbours application. In the 3 years I have worked with him Doug has not only shown his comprehensive knowledge of Webcrossing but also his relentless determination to provide a highly responsive and competent technical support service. He has delivered substantive server-side application development across the full range of Webcrossing functionality and provided backstopping support for me and for our partners to enable us to support multi-time zone projects. Finally, he has proved to be an immensely enjoyable colleague to work with and a rewarding mentor from whom I continue to learn something on every occasion. Adrian Bannister,Eldis Communities Co-ordinatorThe Institute of Development Studies (IDS), UK