Welcome to Elliptics!
Elliptics is very proud to be your new Webcrossing provider. As a former Bayspire customer, here are some answers to questions you might have. If your question is not answered here, please feel free to Contact Us and we will answer your questions promptly.
The Webcrossing integrated object-oriented NoSQL database makes web application development extraordinarily agile for situations involving complicated data structures, and we look forward to supporting our customers’ special needs for the future.
We also will have better communications with all our customers, including newsletters and frequent updates of our site with news. We will keep in regular contact and let you know what’s going on. You will not have to hunt us down. We will be there for you, and be active on every front.
We at Elliptics deeply believe in the Webcrossing technology and are excited about the future. We are in this for the long term.
Doug Lerner, CEO
Q. Can you tell me more about Elliptics?
A. Elliptics Ltd. is a corporation registered in both the U.S. and Japan. With staff in several locations around the world, Elliptics has provided friendly, skilled services to a loyal community of customers in the U.S., U.K., New Zealand, Japan and other countries – since 1997. More information about us is available at About Elliptics, The Elliptics Team and CEO Profile.
Q. Will any DNS or other technical changes be needed?
A. All technical settings will stay the same. Absolutely no technical changes will be needed on your part. We will continue to use the same 6 data centers we currently use in the U.S., Europe and Asia-Pacific. No IP addresses will change.
Q. What about payment for services?
A. Invoices will come from Elliptics, Ltd. as of March 1, 2013 and Elliptics, Ltd. will be the new payee. We’ll make any changes needed easy for you. Bayspire customer accounts in good standing will be transferred to Elliptics with uninterrupted service. For service prior to March 1, 2013 you will continue to be invoiced by Bayspire.
Q. We pay by credit card. Do we need to change anything?
A. Yes, please! So we can process your payment, we request you visit our secure payment server and enter your payment information. Please go to https://secure.elliptics.com and click on “Create Your Company Credit Card Account and Password”. You only need to do this once, and is for your protection. We never retain your credit card information. Once your card information is entered into our secure merchant system it is immediately encoded and all confidential information is deleted.
Q. Who can we contact for support, changes to services or requesting new services?
A. Please use our Contact Us form and we’ll get back to you promptly! For changes prior to March 1, 2013 please contact Bayspire sales, support or customer service at http://www.bayspire.com/contact-us.
Q. Does Elliptics have a lot of experience with the Webcrossing product line?
A. Elliptics was founded in 1997. We are registered both in the U.S. and Japan. We were the first Webcrossing customer in Japan, going back to Web Crossing version 1. In fact, Elliptics has been around longer than the original Web Crossing, Inc.!
Q. What about the staff? Will we be able to deal with the same support and professional services people we are used to?
A. Most of the staff, other than Michael Krieg and Bill Hesley, will join the Elliptics Team, including the senior developers, so we can reassure you of complete stability going forward. Some new staff will also be part of the team, to enhance support and communications with customers.
Q. Who exactly is the CEO and what is his experience with the Webcrossing product line?
A. The CEO is, Doug Lerner. Doug worked at Web Crossing, Inc. for 8 years as Director of Education and at Bayspire since 2009 as Director of Technology. Please read his complete profile here.
Q. What will happen to Webcrossing products?
A. We at Elliptics deeply believe in the Webcrossing technology and are excited about the future. We are in this for the long term. The Webcrossing integrated object-oriented NoSQL database makes web application development extraordinarily agile for situations involving complicated data structures, and we look forward to supporting our customers’ special needs for the future. We are committed to enhancing and strengthening all of the Webcrossing products going forward. And we are starting a new Open Source project to further promote the growth of Webcrossing.
Q. Can you tell me more about the Open Source project?
A. We are moving quickly on an Open Source version of the Webcrossing server, and hope this will lead to greater adoption and more and better functionality. We are excited about the chance to have Webcrossing’s scriptable object-oriented NoSQL database and server technology spread amongst users and developers. Open source will start with an experimental track that actually is a bit ahead of the current Enterprise version, so it will not be supported for by us or recommended yet for an Enterprise situation, which requires the stable, supported version. We hope you will consider also participating in the open source project! See the Open Source page for more information.
Q. Will Elliptics continue to offer self-hosted versions of Webcrossing Community and Webcrossing Core?
A. Yes, we will continue to offer both Elliptics-hosted and self-hosted versions of both. Read more about the complete product line here.
Q. How do we obtain support for Webcrossing Community, Webcrossing Neighbors or Webcrossing Core?
A. Please visit Support for prompt assistance.
Q. What happens to our existing prepaid services?
A. Elliptics will fully honor all existing agreements, including service and support for all customers who have prepaid for services to Bayspire, Inc. We will do everything we can to keep you delighted with your service so you continue with us!
Q. Will there be any price changes?
A. Elliptics will honor current pricing arrangements and bill according to the terms of your current agreement with Bayspire. Over time, we will continue to review prices and policies making sure our customers receive the best competitive value and services possible.
Q. If we need a W-9 from Elliptics, Ltd. as our new vendor how can we obtain one?
A. Please Contact Us and we will send you one promptly.
Q. Is authorization from Bayspire, Inc. required?
A. No additional authorization is required. As part of the Webcrossing Product Line purchase, Elliptics is authorized to invoice, collect fees for services and renew customer agreement. Please Contact Us if you would like a copy of this authorization.